Frequently Asked Questions (FAQ)


The Team Behind Frugal Babies
The Frugal adventure started in 2019,we have been providing the best products at the best prices to our clients. Since inception we have grown our store and now have more than 400 hand picked products available from suppliers all over the world, which we are proud to make available to you. We pride ourselves providing excellent customer, from the moment you enter our store until delivery has reached you. We are contactable via e-mail and messenger 24/7. We are there every step of the way and encourage feedback.Frugal Babies is a family owned business and we hope for you to become part of our Frugal Family. 
Searching for our products?
Frugal Babies offer a wide variety of baby and kids clothes, accessories, decor and bedding as well as toys.We have sub-divided our categories for your convenience into age appropriate sections such as Baby Gear (0-24 months) and Little Ladies and Little Gents from 24 months and older. You can search for our products by entering the product name or keyword into the Search Bar at the top left of our menu drop down, or by browsing at your leisure through  collection lists. 
How do we calculate shipping costs?
We pride ourselves in providing Free Shipping to all countries around the world.Countries excluded from the free delivery benefit is the entire African continent, we do apologize and we are working tirelessly on a solution.Currently shipping is estimated between 14 - 30 days depending on our customers location. 
Where do we ship from?
Frugal Babies has a handful of pre - selected quality suppliers based in the USA, Germany,UK and China to bring you the best prices at the best cost. 
Will I be charged import taxes?
Depending on your location and product selected you might be charged import taxes when the goods reach your boarder. Import taxes are not included in our selling price. 
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
  • The item you ordered did not arrive 
  • The item you received was not as advertised by our site
  • We offer a 30 day refund policy from the date of purchase. Please see our detailed Refund Policy .
How do we protect your information?
At Frugal Babies we value our clients and the protection to their personal information.Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 
Your data is stored through Shopify's data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. 

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. For further details relating to data protection please visit our Privacy Policy  and our Terms of Service policy.